Returns & Exchanges
We want you to love your Dock & Bay home essentials, so we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether it is a towel that doesn't match your decor or a bedding set that isn't quite right, we are here to help you find the perfect fit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in a clean, sellable condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing